Video/Cam Help

All of our live web cams, videos and panoramas may be viewed from either a PC or Mac computer.

Web Cams

Our live web cams are viewed using the free Windows Media Player. As a non-profit, we currently have the resources to offer our web cam stream in only one format. In the future we may be able to offer a choice.

Videos

Our web site videos require either the free Windows Media Player or QuickTime player, depending on their format.

Panoramas

Our photo panoramas require the free QuickTime player.

If you're having trouble with a player, visit our troubleshooting section.

Windows Media Player for Cams/Videos

Below you will find links to download the free Windows Media player for our live cams and videos.

We try to provide up-to-date information on where to find the correct Windows Media Player for your computer. Currently, we support Window Media Player 9 or greater. If you experience problems finding what you need or problems after downloading this installer, please email us and we will try to help.

Windows Media Player for Microsoft Windows

Download Windows Media Player for Microsoft Windows

Windows Media Player for Mac OS X

Download Windows Media Player for Mac OS X

QuickTime for Videos/Panoramas

Below you will find the link to download the free QuickTime player. We try to provide up-to-date information on where to find the correct QuickTime Player for your computer. If you experience problems finding what you need or problems after downloading the installer, please email us and we will try to help.

QuickTime for Mac OS X or Windows

Download QuickTime player

Troubleshooting Help

When trying to view a web cam, video, or panorama, all I see is a little blue puzzle piece.
You must download and install the appropriate free player in order to view the video or panorama.

When trying to view a web cam, video, or panorama, all I see is a black screen.
You may have installed an unsupported player; our cam streams are encoded for playback in Windows Media Player 9. Windows Media Player 10 is missing the MPEG-4 codec, which is needed to decompress and play our streams.

Additionally, you may be experiencing network congestion. Finally, the player may not be associated with your current browser; you may want to try another browser to see if the player is associated with it.

The player toolbar appears, but the web cam, video, or panorama won't play.
Your current connection speed may be less than 37kps due to your phone lines or Internet traffic, even if you have a faster modem or Internet connection. Network congestion may cause the player to time out.

The web cam or video plays, but quality is poor.
Video content is encoded with bit rates for specific bandwidth ranges. If Internet traffic is heavy, the stream might not play properly. This is similar to audible static over the telephone. Keep trying until you get a clearer connection.

The web cam or video plays, but there are pauses and the player is buffering.
You are either experiencing network congestion or attempting to play content encoded for a bit rate too high for your current bandwidth. Players buffer because they are waiting to receive more data to play back. A minimum connection speed of 37kps is required.

For more in-depth troubleshooting, please visit the Microsoft or Apple support pages.

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